Introduction Most of us spend more time researching a new phone than we do choosing where we’ll have surgery — and that’s not because we don’t care. It’s because nobody teaches us how. Hospitals all have polished websites. Insurance networks…
In Part 1, we talked about what it feels like to be a patient in the American healthcare system—the waiting, the billing nightmares, and the uncomfortable reality that healthcare in this country is a business first. But the patient experience…
If you’ve been in the US long enough, you know that there are a few things we do really well. BBQ, muscle cars, football, and apple pie. Yet as this beacon of global culture, we still struggle at the essentials……
