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Kaiser Permanente

Kaiser Permanente

☆☆☆☆☆ ★★★★★ 3.7 · 2 reviews · 📍 Oakland, CA

About This Insurance

Headquartered in Oakland, Kaiser Permanente is a unique integrated healthcare consortium. It combines a non-profit health plan with its own medical groups and hospitals, prioritizing a "value-based care" model that emphasizes clinical outcomes and patient satisfaction.

Total (2 reviews)

Overall Rating: ☆☆☆☆☆ ★★★★★ 3.7
Value for Cost
☆☆☆☆☆ ★★★★★
3
Network Access
☆☆☆☆☆ ★★★★★
3.5
Coverage Breadth
☆☆☆☆☆ ★★★★★
4
Approval Process
☆☆☆☆☆ ★★★★★
3
Claims & Billing
☆☆☆☆☆ ★★★★★
4
Digital Tools & Support
☆☆☆☆☆ ★★★★★
4.5
Scrub Score
74

Rate This Insurance

Value for Cost
Network Access
Coverage Breadth
Approval Process
Claims & Billing
Digital Tools & Support

Discussion (6 comments)

SilentMeadow1985 2 months ago
Been on Kaiser for six years through my employer and honestly the integrated model is hard to beat. My PCP my specialists my pharmacy and my lab work are all in the same building. Referrals happen internally so I never have to chase paperwork between providers. The trade off is you are locked into their network. If you want to see an outside doctor you are basically paying out of pocket. But if you are fine staying in system the experience is seamless.
Like (7)
Dislike (0)
BlessedGrandma57 2 months ago
Kaiser is excellent if you live near their facilities. The app is great for scheduling and messaging your doctor. I got lab results back same day through the app which blew my mind. My only complaint is the cost. Premiums are not cheap especially for family coverage. But you get what you pay for and the actual care quality is top tier.
Like (5)
Dislike (0)
Itsthesmallthings 3 months ago
Moved from a PPO to Kaiser and the transition was rough at first because I had to switch all my doctors. But once I got established the convenience factor is unreal. Urgent care visits are quick and affordable. Prescriptions are straightforward. The mental health services could be better though. Wait times for therapy appointments are long.
Like (4)
Dislike (1)
PorchCoffee_81 4 months ago
I switched from another insurer thinking Kaiser would be better, but I’ve had more billing issues and confusing coverage rules than ever before. It works okay for basic stuff, but anything slightly complicated is a headache.
Like (3)
Dislike (0)
BookwormLinda1975 3 months ago
The worst insurance I have ever had… my son desperately needed a neurologist and they would not refer us.
Like (3)
Dislike (2)
DefinitelyNotSpam 8 months ago
Customer service is hit or miss.
Like (1)
Dislike (1)